Refund policy

RETURN AND REFUND POLICY

We hope you are happy with your NO CONTEXT order. This policy does not affect your statutory rights under UK consumer law.

CHANGE-OF-MIND RETURNS

If you change your mind about an eligible item purchased online, you must tell us within 14 days beginning the day after you receive it. You then have a further 14 days to return it.

To request a return, email matt181083@gmail.com with your order number before sending anything back.

Returns should be sent to:

NO CONTEXT
1 Logie Place
Dingwall
IV7 8BP
United Kingdom

Items should be returned unworn, unwashed and in their original condition. You may inspect an item as you would in a shop, but we may reduce the refund if unnecessary handling has reduced its value.

RETURN POSTAGE

You are responsible for return postage when you have changed your mind. We recommend using a tracked service, as returned goods remain your responsibility until they are received.

We will cover reasonable return costs if an item is faulty, damaged, incorrect or not as described.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please email matt181083@gmail.com promptly with your order number, a description of the problem and clear photographs of the item and packaging.

Where appropriate, we will arrange a replacement, repair or refund in accordance with UK consumer law.

REFUNDS

Approved refunds will be returned to the original payment method within 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

Where required by law, we will also refund the cost of our standard outbound delivery. If you selected a more expensive express service, the additional express charge will not be refunded.

CANCELLATIONS AND ORDER CHANGES

Our garments are printed to order. If you need to cancel or change an order, contact us as soon as possible at matt181083@gmail.com.

We cannot guarantee that an order can be changed once production has started. This does not limit any cancellation or return rights provided by UK law.

PERSONALISED ITEMS

Items made to your individual specification or personalised specifically for you may not qualify for a change-of-mind return unless they are faulty or not as described.

Our standard NO CONTEXT designs are not considered personalised simply because they are printed after an order is placed.

EXCHANGES

We do not offer direct exchanges. If you require another size or design, return the eligible item for a refund and place a new order.

CONTACT

Email: matt181083@gmail.com